Terms of Service

Terms and Conditions

Effective Date: March 5, 2025

  1. Introduction

Welcome to Wash and Wik, LLC, (DBA "Wash + Wik"), your trusted source for high-quality soy wax candles, handmade soaps, reed diffusers, room sprays, wax melts, and more. By accessing or using our website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, please do not use our website.

  1. Delivery + Processing Time

Our current lead time is 1-4 days. While we always strive to ship your items as quickly as possible, please note that some orders may take the full 4 days. Our lead times exclude the day we receive the order as we are busy pouring during the day. the orders We’re incredibly grateful for your support and are working hard—pouring and packing 7 days a week—to get your order to you as soon as we can.

  1. Customs and Import taxes

Buyers are responsible for any customs and import taxes that may apply. Wash + Wik is not responsible for delays due to customs.

  1. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personal data with third parties. Any personal information collected during transactions or communications is used solely for the purpose of processing orders, providing customer support, sending an email campaign from Wash + Wik, and improving your shopping experience.

In compliance with the General Data Protection Regulation (GDPR) for customers in the EU and the California Consumer Privacy Act (CCPA) for customers in the United States, you have the right to access, correct, and request the deletion of your personal data at any time. For further details, please refer to our [Privacy Policy].

  1. Use of the Website

You agree to use our website for lawful purposes only. You may not use the website to violate any applicable laws or regulations, infringe upon the rights of others, or disrupt the operation of the website.

  1. Orders and Payments

All orders placed on our website are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that may involve pricing errors or fraudulent activity. Payments are processed securely through our third-party payment providers.

  1. Returns and Refunds

We gladly accept returns and exchanges. Just contact us within 7 days of delivery. Items must be shipped back to us within 14 days of delivery once a return reason is approved.

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Lit, spent, or used candles
  • Intimate items (for health or hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  1. Limitation of Liability

In no event shall Wash and Wik, LLC be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, the purchase of our products, or any content therein, even if advised of the possibility of such damages.

  1. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website after any changes constitutes your acceptance of the revised terms.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Florida in the United Stated of America without regard to its conflict of law principles. For customers in the European Union, any disputes will be subject to the exclusive jurisdiction of the courts located in the United States of America.

  1. Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us at:

Wash and Wik, LLC
Email Address: [email protected]
Contact Phone Number: 631-707-2132
Mailing Address: 7512 Doctor Phillips Blvd., Suite 50-235, ORLANDO, FLORIDA 32819

Privacy Policy

Effective Date: March 5, 2025

At Wash and Wik, LLC ("we," "our," "us"), we are committed to protecting your privacy and ensuring that your personal information is used responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or engage with our services.

By using our website or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We collect the following types of personal data when you interact with our website or make purchases:

  • Personal Identification Information: Name, email address, billing and shipping address, phone number, payment details.
  • Transactional Data: Information about the products you purchase, payment method, order history, and shipping preferences.
  • Technical Data: IP address, browser type, device information, and browsing behavior (e.g., pages visited).
  • Cookies and Tracking Data: We use cookies to enhance your experience on our site. These cookies may track your activity and preferences on our site. You can manage cookie settings in your browser.
  1. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Communicate with you regarding your orders, shipping, and customer service inquiries.
  • Improve and personalize your shopping experience.
  • Provide marketing communications (if you opt-in via email opt in, by placing an order, or signing up for our loyalty account).
  • Analyze usage trends and improve our website functionality.
  • Comply with legal obligations and protect our legal rights.
  1. Sharing Your Information

We do not sell, rent, or share your personal data with third parties except as necessary for the following purposes:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, fulfilling orders, shipping products, and marketing communications.
  • Legal Compliance: We may disclose your personal data to comply with applicable laws or regulations, respond to legal requests, or protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We will only share your information to the extent necessary for these purposes and in compliance with data protection laws.

  1. Data Protection Rights

If you are located in the European Union (EU) or California (U.S.), you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used format.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.

If you wish to exercise any of these rights, please contact us at [email protected]

  1. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. While we take these steps to secure your data, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

  1. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. We may retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

  1. International Data Transfers

If you are located in the EU or any other region outside the United States, please be aware that your information may be transferred to and processed in the United States or other countries that may have different data protection laws than your country of residence.

We ensure that appropriate safeguards are in place to protect your personal data when it is transferred outside the EU, in compliance with the General Data Protection Regulation (GDPR).

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize your preferences and track website usage.

You can manage cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of the website.

  1. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy only applies to our website, and we are not responsible for the privacy practices or content of third-party sites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

Wash and Wik, LLC
Email Address: [email protected]
Contact Phone Number: 631-707-2132
Mailing Address: 7512 Doctor Phillips Blvd., Suite 50-235, ORLANDO, FLORIDA 32819